Shipping
Order Processing Time: Typically, orders are dispatched within one business day, Monday through Friday. Any orders made during the weekend will be shipped on the following business day. Occasionally, there might be a slight delay in processing your order. If you require information regarding the status of your shipment, please reach out to our customer service for assistance.
Shipping Transit Time: Please note that shipping transit times may vary based on the shipping option selected during checkout. All delivery times provided are estimated and serve as a general guideline. During peak holiday seasons or weekends, delivery times may be extended. Kindly allow an additional 1-2 business days for delivery during such periods. We strive to provide accurate estimations, but these times are not guaranteed and are subject to potential delays by the shipping carrier.
Return Policy
Return Period: 7 days from the date of purchase. After this period, refunds or exchanges are not accepted.
Return Address: 10355 Harwin Dr, Houston Texas US 77036
Eligibility for Return: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should mail your product to 10355 Harwin Dr, Houston Texas US 77036. You are responsible for covering the shipping expenses for returning the item/ items, and these costs cannot be refunded. In the event of a refund, the return shipping cost will be subtracted from your refund amount.
Non-Returnable Items: Several types of goods are exempt from being returned. Sale or clearance items cannot be returned. We also do not accept products that are intimate or sanitary goods and chemical materials.
Additional non-returnable items:
- Heat transfer vinyl
- Decal/sign vinyl
- Transfer papers
- Teflon papers
- Silicon papers
- Spray adhesives
- Screen cleaners
- Vinyl-removing solvents
- Heat presses
- Vinyl cutters
- Cutter blades, hooks, scrapers
- Cutting mats
- Transfer tapes
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer except the item's brand name is Silhouette.
There are certain situations where only partial refunds are granted (if applicable).
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note: shipping costs are non-refundable.
Late or missing refunds (if applicable)
If you have not received your refund, please take the following steps:
- Verify your bank account once more.
- Contact your credit card company as refunds may take some time to be officially reflected.
- Reach out to your bank, as there might be a processing period before the refund appears.
If, after completing these steps, you still have not received your refund, please contact us at sales@avivawholesale.com.
Sale / Clearance items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Incorrect, Damaged, or Missing items
If you've received an incorrect or damaged item, or if there's a missing item in your order, kindly email sales@avivawholesale.com within 72 hours of receiving your order to file a claim. Please be aware that we request a photo of the physical paper invoice that will be sent to you within the package and, if applicable, a picture of the incorrect or damaged item.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you have a defective or damaged item and you need to exchange it for the same item, send us an email at sales@avivawholesale.com and send your item to 10355 Harwin Dr, Houston Texas US 77036.
To return your product, you should mail your product to 10355 Harwin Dr, Houston Texas US 77036. You are responsible for covering the shipping expenses for returning the item/ items, and these costs cannot be refunded. In the event of a refund, the return shipping cost will be subtracted from your refund amount.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, it's advisable to opt for a trackable shipping service or buy shipping insurance. Please note, we cannot guarantee receipt of your returned item.
PRIVACY STATEMENT
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@avivawholesale.com or mailing us at:
Aviva Wholesale
10355 Harwin Dr, Houston TX 77036
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
SECTION 10 - CARD AUTHORIZATION FORM
To protect the customer, the company, and to prevent chargebacks; we reserve the right to ask customers with different billing and shipping addresses to fill out the credit card authorization form and present their driver’s license. The form will be securely stored for 90 days via DocuSign and access will be restricted to employees who require it. The credit card authorization form is a standard set by PCI-DSS and managed by the PCI Security Standards council. If you do not agree to fill out this form, your order will be cancelled.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at sales@avivawholesale.com or by mail at
Aviva Wholesale
[Re: Privacy Compliance Officer]
10355 Harwin Dr Houston Tx 77036
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